RETURN & REFUND POLICY

Thank you for shopping with Geuzoya. We hope you are satisfied with your purchase. If you are not completely happy with your order, you may request a return according to the policy below.

RETURNS

To be eligible for a refund, your item must be returned within 30 calendar days of purchase.

The product must be returned in the same condition in which it was received and must not be damaged or altered.

RETURN PROCESS

To request a return, please contact our Customer Service team first to obtain the correct return address and instructions.

After receiving the return information, securely package the item, preferably in its original packaging, and include proof of purchase when applicable.

Return shipping may be covered by us in certain situations. If the return is not caused by an error from Geuzoya, the return shipping cost may be deducted from your refund or paid by the customer.

ORDER CANCELLATIONS

Orders are generally processed and prepared for shipment within 1–3 business days.

If you would like to cancel your order, please contact us before it has been shipped.

Once your order has already been dispatched, we may no longer be able to cancel it.

REFUNDS

After we receive your returned item, our team will inspect its condition and process the applicable refund or exchange.

Please allow up to 30 days from the date we receive your return for processing.

Once a refund has been issued, it may take approximately 1–2 billing cycles to appear on your credit card or payment statement, depending on your bank or payment provider.

We will notify you by email once your return has been processed.

RETURN SHIPPING RESPONSIBILITY

If the return is requested for reasons not caused by Geuzoya, the customer is responsible for the return shipping cost. The exact fee will depend on the shipping carrier selected.

If the item arrives damaged, defective, or incorrect due to our error, the customer will not be responsible for the related return shipping cost.

NON-RETURNABLE ITEMS

The following items cannot be returned or exchanged:

• Perishable goods
• Intimate or personal-use items
• Gift cards
• Customized or personalized items
• Digital products

For defective or damaged products, please contact our Customer Service team so we can review the issue and arrange the appropriate refund or exchange.

QUESTIONS

If you have any questions about our Return & Refund Policy, please contact us:

Email:
[email protected]