CUSTOMER SUPPORT

Questions? We’re Here to Help.

Have a question, need more information, or want to share feedback? Our Customer Care team is happy to assist.

If you can’t find the answer you’re looking for on our website, feel free to contact us:

Email:
[email protected]
[email protected]

For questions about an existing order, please include your name, order number, and the email address used at checkout so we can assist you more quickly.

For product or after-sales concerns, photos or videos of the item may also help our team better understand the issue and provide the appropriate support.

Customer Service Hours

Monday – Friday: 9:00 AM – 5:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: Closed

We aim to respond to customer inquiries within 48 hours during normal business days. Response times may be slightly longer during weekends, public holidays, promotional events, or periods of high demand.

FREQUENTLY ASKED QUESTIONS

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Orders typically require 3–7 business days for processing before shipment.

Once your order has been dispatched, estimated delivery generally takes 14–30 days, depending on the destination, local carrier, customs processing, and other factors beyond our control.

Please note that weekends, public holidays, peak shopping periods, weather conditions, or customs delays may affect delivery times.

Tracking information will be provided whenever available so you can follow the progress of your shipment.

HOW CAN I TRACK MY ORDER?

Once your order has been shipped, you will normally receive a shipping confirmation email containing your tracking information.

Please allow some time for the carrier’s tracking system to update after your package has been dispatched.

If you have not received tracking information or need help locating your shipment, contact our Customer Care team with your order number and email address.

WHAT IS YOUR RETURN & EXCHANGE POLICY?

If you would like to request a return or exchange, please contact our Customer Care team and follow the instructions provided.

Once your returned item has been received, our team will inspect its condition before processing the applicable return or exchange.

Please allow up to 14 days after we receive your returned item for the request to be reviewed and processed.

Eligibility, return conditions, and any applicable requirements are subject to our Return & Refund Policy.

CAN I CHANGE OR CANCEL MY ORDER?

If you notice an error after placing your order, please contact us as soon as possible.

We may be able to assist with changes or cancellations before your order has been processed or shipped.

Once an order has entered the shipping process, we may no longer be able to modify or cancel it.

WHAT IF I DIDN’T RECEIVE AN ORDER CONFIRMATION?

If you haven’t received your confirmation email, please:

• Check your Spam, Junk, or Promotions folder.
• Make sure the email address entered during checkout was correct.
• Check your customer account, if applicable.
• Contact our Customer Care team if you still cannot locate your order confirmation.

When contacting us, please provide your name and any available order details.

HOW CAN I CONTACT YOU ABOUT MY ORDER?

You can reach our Customer Care team by email:

[email protected]
[email protected]

You may also use the contact form on this page.

For faster assistance, please include your order number, name, and email address used when placing the order.

WHAT IF MY PACKAGE ARRIVES DAMAGED OR I RECEIVE THE WRONG ITEM?

Please contact us as soon as possible after receiving your package.

To help us review the issue efficiently, please provide:

• Your order number
• A brief description of the issue
• Clear photos of the item
• Photos of the packaging, if relevant

Our Customer Care team will review the information and provide the appropriate next steps.

STILL NEED HELP?

We want your shopping experience with Geuzoya to be simple and straightforward.

If you have any questions before or after your purchase, our Customer Care team is ready to assist.

Geuzoya Customer Care
Clear Answers · Reliable Support · Better Shopping