FAQ
GENERAL QUESTIONS
What is the status of my order?
After placing your order, you will receive a confirmation email with your order details. Once your order has been shipped, tracking information will be provided when available.
Can I change my order?
We can only make changes to orders that have not yet entered the shipping process.
Once your order is marked as “Preparing for Shipping,” “Shipped,” or “Delivered,” we may no longer be able to make changes.
PAYMENT
What payment methods do you accept?
We currently accept the following payment methods:
● PayPal
You can pay securely through PayPal. Depending on availability, PayPal supports major cards including Visa, Mastercard, American Express, and Discover.
● Credit & Debit Cards
We also accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover.
Which currency will I be charged in?
All transactions on our website are processed in USD.
If your credit or debit card uses another currency, your bank or payment provider may automatically convert the payment using its applicable exchange rate.
Do you offer installment payments?
Yes. A 3-payment installment option may be available at checkout for eligible orders.
SHIPPING
Where do you ship?
We offer international shipping to many destinations, including Asia, North and Central America, Europe, and Oceania.
Available shipping and payment options may vary depending on your location.
How long does it take to process my order?
Orders generally require approximately 3–7 business days to process before shipment.
Delivery time depends on your destination and the shipping method selected.
How can I track my package?
Once your order has been shipped, you will receive a confirmation email with tracking information when available.
What happens if I’m not home when delivery is attempted?
Depending on your country and local carrier, another delivery attempt may be made or the delivery provider may contact you to arrange a new delivery date.
In some cases, your package may be held at a local post office or pickup location for collection.
RETURNS
Do you accept returns?
Yes. Returns may be accepted if the following conditions are met:
- The item was purchased from our online store
- The item has not been used
- The return or exchange request is made within 14 days of delivery
To request a return, please contact our Customer Service team.
Can I exchange an item?
Yes. Exchanges follow the same general conditions as returns.
When contacting our support team, please let us know that you would like to exchange your item and provide the details of the replacement item you prefer.
Are returns free?
Please contact Customer Service first to obtain the correct return address and instructions.
After receiving the return information, securely package the item, preferably in its original packaging, and include proof of purchase when applicable.
Return shipping may be covered by us in certain situations. If the return is not caused by an error from Geuzoya, the return shipping cost may be the responsibility of the customer or deducted from the refund.
How long does it take to process a return?
Returns are generally reviewed within 14 days after the returned package arrives at our warehouse.
Once your return has been approved, the applicable refund, exchange, or store credit will normally be processed within 14 days.
NEED MORE HELP?
If you have any additional questions or concerns, please contact our Customer Service team:
Email:
[email protected]